Data charter

Last updated 8 November 2026

Your pet’s record belongs to you. Here are our commitments, in plain words. The legal detail is in the privacy policy.

Your data is never sold

We never sell or rent your data, to anyone. It is used for one thing only: making Mamori work for you and your household.

No advertising

Mamori shows no ads and uses no advertising tools. The mamori.pet website sets no cookies.

Exporting the record stays free

The “Full record” PDF is free for everyone, at any time: vaccines, treatments, doses given, visits, weight and journal. Tap “Export for the vet (PDF)” on the pet’s page.

If a Premium subscription stops, everything you entered can still be read, exported and checked off, and documents already added stay available to view. Premium adds PDFs by period or by treatment.

What is free stays free

The free version currently includes:

• one pet and two people in the household;
• the health record (except adding documents, which is part of Premium), reminders and dose check-off;
• regular care and the journal;
• the pet-sitter card;
• the full-record PDF export.

Nothing on this list will become paid.

The record is hosted in Paris

The database, photos and documents are hosted by Supabase, in Paris. Each household is isolated: one household cannot read another’s data. Our other providers (subscription, Sign in with Apple, sign-in emails, notifications, statistics) are listed in the privacy policy.

Statistics only if you say yes

Mamori sends no usage statistics until you accept.

If you do, PostHog (hosted in the European Union) receives app opens, the main actions (pet added, dose checked off…) and crashes. They are tied to a technical identifier, never to your email or the contents of the record.

Change your mind at any time: Household → Privacy.

The pet-sitter card shows the essentials, nothing more

It only exists if you create one. The person who scans the QR code or opens the link sees:

• the pet’s name, photo, species, breed, age, sex, neutering and microchip;
• its current treatments and latest vaccines;
• the household’s first names, and the phone number and instructions you add.

Never your email, your other pets or the dose history. The page is kept out of search engines.

You choose how long it lasts: a week, a month or no end date. You can revoke it at any time: the link stops working as soon as you do.

What is deleted, and when

Your account (Household → Delete my account) disappears from the app at once.

• Alone in the household: the household, its pets, their records, photos and documents go with it.
• Shared household: if you own it, you first choose who takes it over. The record stays with the other members. The doses, care and journal entries you added stay, attributed to “A household member”.

The household (Household → Delete the household, owner only) disappears at once for every member.

Two exceptions: a phone that stayed offline keeps its copy until it next connects, and a link to a photo or document that is already open stays valid for 1 hour at most.

Either way, what is deleted is erased from our servers within 30 days, photos, documents and backups included. Technical logs follow their own period, set out in the privacy policy.

When you enter an invite code, your IP address is kept for 24 hours, to block repeated guessing.

An account with no email and no Apple sign-in is tied to your phone only: delete it before uninstalling the app, or its data stays with us.

Usage statistics are kept for 1 year at PostHog. RevenueCat, Brevo and Expo keep their own records (subscription, sign-in emails, notifications). For now, deleting your account does not erase them automatically: write to us and we will take care of it.

A question?

Write to us at contact@mamori.pet.